Privacy policy

1. Overview

At Blossom & Glow (“we”, “our”, “us”), we respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

By using this website, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

• Contact details: such as your name, email address, phone number, and delivery address.
• Order details: products you purchase, delivery preferences, and messages on greeting cards.
• Usage data: pages visited, time spent on pages, and general browsing actions on our site.
• Technical data: IP address, browser type, device information, and cookies.

3. How we use your information

We may use your information to:

• Process and deliver your orders.
• Communicate with you about your orders, enquiries, or support requests.
• Send optional marketing communications, if you have consented to receive them.
• Improve our website, products, and customer experience.
• Comply with legal obligations and protect our rights and our users.

4. Cookies and tracking

We use cookies and similar technologies to provide and improve our services, including:

• Remembering items in your cart.
• Maintaining your session as you browse the site.
• Understanding how visitors use our website.

You can adjust cookie settings in your browser. However, some features of the site may not function properly if cookies are disabled.

5. How we share information

We do not sell your personal information. We may share your data with:

• Service providers who help us deliver orders, process payments, or operate the website.
• Legal authorities if required by law or to protect our rights and those of others.

6. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When information is no longer needed, we will securely delete or anonymise it.

7. Your rights

Depending on your location, you may have rights regarding your personal data, including:

• Accessing the personal information we hold about you.
• Requesting corrections to inaccurate or incomplete data.
• Requesting deletion of your personal information.
• Opting out of marketing communications at any time by using the “unsubscribe” link or contacting us.

To exercise these rights, please contact us using the details in the “Contact us” section below.

8. Children’s privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the site after changes are posted constitutes acceptance of the revised policy.

10. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Blossom & Glow
123 Bloom Street, City Center
Email: hello@blossomandglow.com